Orders & Payments
CanI track my order?
Absolutely – every order comes with an email containing a tracking number once dispatched.
Which payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, Amex, Diners Club, Discover, Maestro) and Apple Pay, Google Pay and Shop Pay.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase. Read our shipping policy for more details.
Shipping & Returns
How long does delivery take?
- UK orders: typically arrive in 3–7 business days.
- Europe: not yet available.
- Other international locations: not yet available.
Read our shipping policy for more details.
Do you ship internationally?
No, not yet, but we’re working on it!
What’s your returns policy?
You have 30 days from receiving your item to request a return on any unused items in original packaging. We’ll refund the purchase price (excluding original shipping). For sale items, you have 14 days after receiving your item to request a return. Please read our Return & Refund Policy for full details.
How do I start a return or exchange?
To start a return, email us at shop@mbuk.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at shop@mbuk.com. Please read our Return & Refund Policy for full details.
When will I receive my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at shop@mbuk.com.
Read our full Return & Refund Policy.
General
How can I contact customer service?
Email us at shop@mbuk.com or use the Contact Us form linked at the bottom of every page. We aim to reply within 2 working days.
Can I buy a subscription to MBUK magazine through the shop?
For magazine subscriptions, visit the Our Media Shop. The MBUK Shop is exclusively for MBUK merchandise.
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